Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Pine Court Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202016974
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.. Total…
202001625
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the landlord to the…
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