Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Places for People Homes Limited's maladministration rate (77%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202119956
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of repairs concerning the kitchen, bathroom and front door..
202105432
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required to the property. Complaints…
202012396
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The level of compensation offered by the landlord in response to the concerns raised about the windows in the…
202103709
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).. Total compensation…
202015387
The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen…
202109254
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company..
202111255
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of the resident's reports of damp and mould in his property.. Total compensation ordered: £250.
201915088
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s decision to restrict contact with the resident..
201914946
The Ombudsman found maladministration in the landlord’s handling of how the landlord communicated with the resident in relation to a gas safety check appointment..
202115072
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the replacement of the resident’s roof..
201906836
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.. Total compensation…
201916334
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of report of a sewage leak and concerns about drainage in the property. The landlord’s decision to enact its safeguarding…
202003224
The Ombudsman found service failure in the landlord’s handling of the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he…
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