Poole Housing Partnership Ltd
202120840
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts..
Housing association
Poole Housing Partnership Ltd
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 6 published decisions.
- No maladministration 3
- Service failure 3
- Maladministration 3
- Mediation / settlement 1
Poole Housing Partnership Ltd's maladministration rate (83%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (6)
All landlordsPoole Housing Partnership Ltd
202200485
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The…
Mediation / settlement Service failure Maladministration complaint handling delay asb lift failure record keeping
Poole Housing Partnership Ltd
202122596
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about anti-social behaviour (ASB)..
Poole Housing Partnership Ltd
202113794
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The…
No maladministration Maladministration complaint handling delay lift failure communication failure stair repair
Poole Housing Partnership Ltd
202013157
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on his estate.. Total compensation ordered: £100.
Poole Housing Partnership Ltd
202001799
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in the…
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