Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Quadrant Brownswood Tenant Co Operative Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to…
The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s concerns about the level of rent and the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.