£50
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's concerns about a staff member’s conduct during a fire-safety drill. The landlord's…
Housing association
Railway Housing Association and Benefit Fund
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- No maladministration 1
- Service failure 1
Railway Housing Association and Benefit Fund's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (1)
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