Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
Red Kite Community Housing Limited's maladministration rate (59%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202424529 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks and repairs to damage caused by them. The resident’s complaint. Our…
202521890 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports of…
202317013
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of heating repairs and the resident’s request for compensation.. Total compensation ordered: £550.
202314847
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated…
202317139
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.. Total compensation ordered: £300.
202302754
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property..
202331147
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp,…
202222068
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated…
202209900
The Ombudsman found maladministration in the landlord’s handling of The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial…
202117272
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into…
202111113
The Ombudsman found no maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made…
202011737
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct.…
202012377
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to recharge the resident for electrical works carried out in the property..
202109781
The Ombudsman found no maladministration in the landlord’s handling of the landlord issuing the resident with a final antisocial behaviour warning..
202001036
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:.
201915237
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The…
202006090
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns: the landlord’s decision regarding its liability and responsibility for repairs to the downstairs…
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