Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Reliance Social Housing C I C's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202204234
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy…
202211732
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The…
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