Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Royal Borough of Kingston Upon Thames's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202433471 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of how the landlord handled: A leak into the property. Damp and mould. The resident’s complaint. Our…
202342629 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the handling of a leak into the resident’s property. Our decision (determination) The complaint is not in the Ombudsman’s jurisdiction to investigate.…
202200983
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the…
202332318
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the…
202326374
The Ombudsman found service failure in the landlord’s handling of the landlord’s decision not to replace the resident’s garden fence..
202422490
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a gas safety inspection..
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