Rugby Borough Council
202319694
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
Local authority / ALMO / TMO
Rugby Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- Service failure 1
- Maladministration 2
- Mediation / settlement 1
Rugby Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (3)
All landlordsRugby Borough Council
202227307
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Rugby Borough Council
202100293
The Ombudsman found mediation settlement in the landlord’s handling of the level of compensation offered for items removed from the resident’s shed.
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