Rykneld Homes Limited
202318634
The Ombudsman found maladministration in the landlord’s handling of the landlord’s assessment of the resident’s application to join the housing register..
Maladministration
Housing association
Rykneld Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 1
- Reasonable redress 1
- Maladministration 3
Rykneld Homes Limited's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
All landlordsRykneld Homes Limited
202228350
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
Rykneld Homes Limited
202234671
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s…
Rykneld Homes Limited
202216532
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s…
Reasonable redress Maladministration leak water ingress window repair heating hot water communication failure
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