Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Sanctuary Affordable Housing Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202207477
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the…
202126574
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal fire panel..
201914180
The Ombudsman found reasonable redress in the landlord’s handling of The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the…
202006518
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the concerns raised by the resident…
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