Sandbourne Housing Association
202416101
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP)..
Housing association
Sandbourne Housing Association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 2
- Service failure 1
- Maladministration 2
Sandbourne Housing Association's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlordsSandbourne Housing Association
202324398
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.. Total compensation ordered: £300.
Sandbourne Housing Association
202004362
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of the…
Maladministration No maladministration Service failure complaint handling delay window repair asb service charge
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