Sandwell Metropolitan Borough Council

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) There was maladministration in the handling of the upkeep and repairs of…

The Ombudsman found service failure, no maladministration, maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a roof leak. Reports of damage to the bedroom ceiling. Reports of damp…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of loud music from the resident’s property. We have…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of noisy flooring. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s complaint handling. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: Reports of ASB. Requests for information regarding parking and boundaries for the block. Our decision (determination) The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests to build a step and install a shower at the property. Our decision (determination) The complaint has…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB).

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of concerns raised by the resident about the conduct of a member of staff during and after a home visit. We…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in a bedroom..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property..…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated remedial repairs. We…

The Ombudsman found maladministration in the landlord’s handling of :. Total compensation ordered: £950.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, damp and mould. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of antisocial behaviour (ASB).. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a fence..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about:.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency lift breakdown…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has also considered the landlord’s…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of mismatched kitchen units following a repair. The associated complaint. Our decision…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. The…

The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s…

The Ombudsman found reasonable redress, maladministration, service failure, no maladministration in the landlord’s handling of t he landlord’s response to resident’s reports about the condition of: The plastering in the…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of damp and mould in the property.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint handling.. Total compensation…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the condition of her garden..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping..

The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.. Total compensation ordered: £200.

The Ombudsman found service failure, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence…

The Ombudsman found maladministration in the landlord’s handling of the way the landlord dealt with plastering works and other repairs to the resident’s home..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about:. Total compensation ordered: £200.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered:…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.. Total compensation ordered: £250.