Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Saxon Weald's maladministration rate (64%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202500393 Housing association
The Ombudsman found reasonable redress, no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Leaks,…
202427040 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration, mediation settlement in the landlord’s handling of : the handling of the resident’s ASB reports the condition of the property when…
202341548
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also…
202330835
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's reports of noise transference from neighbouring properties ..
202322046
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to take carpet to her new property..
202303908
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water…
202224256
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint…
202014246
The Ombudsman found mediation settlement, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the: Reports of noise disturbance and anti-social behaviour…
202207788
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours..
202122081
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the parking scheme it introduced..
202111536
The Ombudsman found maladministration in the landlord’s handling of The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which…
202120043
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied…
202002242
The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and…
201915048
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201915048 Saxon Weald 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
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