Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Sedgemoor District Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202202263
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary…
202206650
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of bed bugs at the property..
202105004
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its…
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