Settle Group

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to install a handrail at the front steps of her block. Our decision (determination) There was no…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Reports of damp, mould and…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found that there was maladministration in the landlord’s response…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges and communal…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation;…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the subsequent complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.. Total compensation ordered: £650.

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio…

The Ombudsman found no maladministration, maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: handling of repairs following the resident moving into a mutual exchange…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s kitchen renewal and subsequent compensation offer. The landlord’s handling of the…

The Ombudsman found mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects in his property including the length of time taken to rectify this. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the…

The Ombudsman found maladministration in the landlord’s handling of the resident’s concerns relating to the landlords handling of her data..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building..

The Ombudsman found no maladministration in the landlord’s handling of The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to rent an area of land near the resident’s home to private owners..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould at the property.. Total compensation ordered: £650.