Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Shal Housing Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202321204
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord's handling of a rewire at the resident’s property, including:. Total compensation ordered: £500.
202226625
The Ombudsman found reasonable redress, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack…
202402410
The Ombudsman found service failure in the landlord’s handling of how the landlord handled the resident’s reports of a faulty water heating system.. Total compensation ordered: £150.
202233228
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one…
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