Sheffield City Council

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the delays in carrying…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment..

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The local council’s consideration of the resident’s housing application and the associated banding. The conduct of the local…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB).. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour.. Total compensation ordered: £750.

The Ombudsman found severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent repairs…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.. Total compensation ordered: £100.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s noise nuisance reports..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s closed-circuit television…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas safety. complaint handling.. Total…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports about a hot water tank leak and damage to his carpet; complaints handling and…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about structural issues and cracking within her home. The landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.. Total compensation ordered: £550.

The Ombudsman found outside jurisdiction, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s assessment of the resident’s application to be re-housed..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…