Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Shian Housing Association Limited's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202315994
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. Response to the…
202310376
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has also considered the…
202017018
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay..
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