Silva Homes Limited
202300360
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and the resident’s…
Housing association
Silva Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 9 published decisions.
- No maladministration 3
- Reasonable redress 2
- Service failure 2
- Maladministration 5
- Severe maladministration 2
- Mediation / settlement 2
Silva Homes Limited's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (9)
All landlordsSilva Homes Limited
202347386
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about…
Maladministration Service failure Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Silva Homes Limited
202313847
The Ombudsman found severe maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions…
Severe maladministration No maladministration damp and mould repairs delay window repair door repair
Silva Homes Limited
202225552
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of damp and mould problems in the resident’s home.. Total compensation ordered: £500.
Silva Homes Limited
202205197
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.. Total compensation…
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Silva Homes Limited
202224990
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about service charges..
No maladministration service charge
Silva Homes Limited
202213671
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns about staff conduct..
Silva Homes Limited
202124594
The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint…
Mediation / settlement Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Silva Homes Limited
202125865
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour..
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