Somerset Council
202339598
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about damp and mould in his home.. Total compensation ordered: £450.
Local authority / ALMO / TMO
Somerset Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 3
- Reasonable redress 1
- Service failure 2
- Maladministration 5
- Severe maladministration 1
Somerset Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (8)
All landlordsSomerset Council
202433641
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.. Total…
Somerset Council
202219254
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: repairs following a kitchen replacement. the associated complaint..
Somerset Council
202313492
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing…
Service failure Reasonable redress heating hot water record keeping communication failure door repair
Somerset Council
202336015
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leaking roof. The Ombudsman has also considered the landlord’s complaints…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Somerset Council
202305160
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Somerset Council
202205504
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a replacement bathroom..
Somerset Council
202115567
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour of a contractor.…
Maladministration No maladministration complaint handling delay repairs delay asb communication failure
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