Somerset West and Taunton Council
202109103
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour..
Local authority / ALMO / TMO
Somerset West and Taunton Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 1
- Service failure 1
- Maladministration 3
- Mediation / settlement 1
Somerset West and Taunton Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (4)
All landlordsSomerset West and Taunton Council
202106296
The Ombudsman found mediation settlement in the landlord’s handling of The complaint is in relation to the resident’s reports of issues with staff conduct..
Mediation / settlement communication failure
Somerset West and Taunton Council
202006714
The Ombudsman found maladministration in the landlord’s handling of The resident has complained that: The landlord has refused to compensate them for damage to their car..
Somerset West and Taunton Council
201909201
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The complaint was about the landlord's response to the resident's:.
Service failure Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
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