Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
South Cambridgeshire District Council's maladministration rate (25%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202347341
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the…
202323272
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property..
202216493
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.. Total compensation ordered: £150.
202107370
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a…
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