Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
South Tyneside Homes's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
201908131
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 201908131 South Tyneside Homes 23 March 2021 Our approach The Housing Ombudsman’s approach to…
202005951
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.