Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Southend on Sea Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202115415
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. Reports of…
202009843
The Ombudsman found service failure in the landlord’s handling of the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.. Total compensation ordered:…
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