Sovereign Living Limited
202204942
The Ombudsman found maladministration in the landlord’s handling of : The length of time it took the landlord to provide the management pack required for the sale of a property and the resident’s request to be…
Landlord
Sovereign Living Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 6 published decisions.
- No maladministration 1
- Service failure 4
- Maladministration 4
Sovereign Living Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (6)
All landlordsSovereign Living Limited
202101792
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The…
Sovereign Living Limited
202111761
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the amount the landlord’s response to the resident’s reports of a leak entering his property, and the subsequent…
Maladministration Service failure No maladministration leak water ingress complaint handling delay repairs delay communication failure
Sovereign Living Limited
202015350
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s…
Sovereign Living Limited
202102355
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal…
Sovereign Living Limited
202008903
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of boiler repairs at the property.. Total compensation ordered: £480.
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