Sovereign Network Group

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s response to: reports of antisocial behaviour…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to a bedroom window and balcony door.…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. Our…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about service charges. Reports of…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: A lift repair. The resident’s complaint. Our decision (determination) We found…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould handling of the associated complaint…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s: Reports of water ingress, and subsequent damp, mould, and…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the residents: Reports of antisocial behaviour (ASB) and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Guttering, drainpipes and French drains. Damp and mould. The…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of faulty smoke alarms in the resident’s building.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of pest reports. We have also considered the landlord’s complaint handling. Our decision…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of repairs to the…

The Ombudsman found reasonable redress, service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about repairs…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and a sewage smell. The resident’s…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the condition of the fascias and soffits. Associated complaint. Our…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of: the resident’s reports of it not providing services paid for by service…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We found there was maladministration in the landlord’s handling of: Leaks,…

The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s reports of water ingress and associated…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: Reports of noise nuisance from the floorboards in the…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of repairs that have now been completed by the landlord. What the complaint is about…

The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s management of repairs, the underlying causes of damp and mould and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould caused by garden flooding, and the related repairs. Our decision (determination) The complaint was resolved…

The Ombudsman found maladministration, no maladministration, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The associated complaint. Our…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to install a radiator in the WC.…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. We have also investigated the landlord’s…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak. The associated complaint. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould in the property. We have also considered the…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about street lighting and signage. We…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s handling of reports of a…

The Ombudsman found reasonable redress, severe maladministration, maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial…

The Ombudsman found maladministration, no maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to:…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: ASB. Misuse of the laundry…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of a roof leak. The resident’s…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s request for garden maintenance support. We have also…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of ASB and associated fencing…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord responded in line with the Code and its internal complaints procedure..

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s handling of…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s request for a parking permit. We have also investigated the landlord’s complaint…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Fence repairs. The associated complaint. Our decision…

The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s sink and drainage repair. Complaint handling.…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a leak..

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the garden fencing. The associated complaint. Our…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The landlord’s response to damp and mould in the property. How the landlord responded to the complaint.…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: a) A roof leak and associated damp. b) Reports about staff…

The Ombudsman found maladministration, severe maladministration, service failure, outside jurisdiction in the landlord’s handling of The landlord did not deal with the resident’s complaint in line with its policy or the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s enquiry about repairs to guttering. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to a leak. Our decision (determination) The complaint was resolved with our intervention. We have made recommendations for the…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s: Concerns about energy efficiency works and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. Associated complaint.. Total…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of a leak causing damp at the property. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to a leak.. Total compensation ordered: £1000.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling.. Total compensation ordered: £750.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a shower rail repair..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Defects. Noise nuisance.. Total compensation ordered: £25.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI).…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics..

The Ombudsman found service failure in the landlord’s handling of This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.. Total compensation ordered: £600.

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the…

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord's response to his reports about its contractors' conduct..

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.. Total compensation…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to amend his tenancy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. Communal maintenance concerns.. Total…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to:.

The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a rodent infestation affecting the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s complaint.. Total compensation ordered: £650.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for trees to be cut back..

The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.. Total compensation ordered: £500.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.. Total compensation ordered: £350.

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a property transfer offer..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of reports of a smell in the property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of : the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.. Total compensation ordered: £270.

The Ombudsman found no maladministration in the landlord’s handling of how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery…

The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of repairs to the back door. The associated…