Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Spitalfields Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202217735 Housing association
The Ombudsman found outside jurisdiction, service failure, maladministration, no maladministration, severe maladministration in the landlord’s handling of how the landlord handled: Concerns about an anonymous letter.…
202003302
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for information about the removal and replacement of…
202016687
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the…
202008492
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings..…
202008574
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlords: Handling of the resident’s request to purchase her property. Complaint handling.. Total…
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