Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
St Basils's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202009400
The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.