Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
St Mungo Community Housing Association's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202401815
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling..
202346162
The Ombudsman found severe maladministration, service failure, reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of mice.…
202214386
The Ombudsman found service failure in the landlord’s handling of This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The…
202114501
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s rent account and its response to her request to write off rent arrears. The resident’s…
201910473
The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord…
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