Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Stevenage Borough Council's maladministration rate (86%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202408578 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of communal repairs including: leaking guttering. communal lighting being too…
202314292 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to damp and mould. Our decision (determination) The complaint was resolved with intervention. We have made recommendations for…
202321733
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint..
202416582
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about water charges within their rent..
202325937
The Ombudsman found no maladministration in the landlord’s handling of the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen..
202412705
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s:.
202308817
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The standard of works to the…
202300243
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and…
202308854
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV)…
202342284
The Ombudsman found maladministration in the landlord’s handling of the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.. Total…
202307782
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s…
202318596
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a neighbouring garden.. Total compensation ordered:…
202318656
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.. Total…
202222963
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and…
202216063
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning a fire at the block.. Total compensation ordered: £400.
202205985
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement…
202205029
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated…
202119525
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.. Total compensation…
202211783
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling..
202013153
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.. Total compensation ordered: £200.
202009309
The Ombudsman found service failure in the landlord’s handling of The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his…
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