Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Stoke on Trent City Council's maladministration rate (93%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202412195
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.. Total compensation ordered: £350.
202316585
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights.…
202233104
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service…
202232604
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint…
202122682
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the…
202221758
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a request to complete repairs in the resident’s bathroom.. Total compensation ordered: £923.
202217123
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the…
202216660
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. This investigation has also considered the…
202303410
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of damp and mould..
202222040
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered…
202208976
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park..
202004616
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling..…
202113456
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside…
202015689
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record…
202003436
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of boundary issues between the resident’s and her…
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