Stroud District Council
202341939
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof repairs and associated leaks.. Total compensation ordered: £500.
Local authority / ALMO / TMO
Stroud District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 7 published decisions.
- No maladministration 2
- Reasonable redress 2
- Service failure 4
- Maladministration 2
Stroud District Council's maladministration rate (86%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (7)
All landlordsStroud District Council
202215859
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of heating repairs.. Total compensation ordered: £100.
Stroud District Council
202207879
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate…
Stroud District Council
202212935
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of remedial works in the resident’s property following a leak from the bath.. Total compensation ordered: £150.
Stroud District Council
202115464
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The…
No maladministration Service failure Reasonable redress leak water ingress repairs delay window repair asb
Stroud District Council
202126000
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for kitchen improvements..
Stroud District Council
202107955
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the…
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