Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Sussex Housing and Care's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202203070
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to issues with heating the property. The landlord’s complaint handling and communication.. Total…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.