Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Tandridge District Council's maladministration rate (71%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202334587 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The temperature in the resident’s property. A damp bathroom floor. Complaint handling. Our decision…
202313622
The Ombudsman found no maladministration in the landlord’s handling of the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the…
202310711
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also…
202117404
The Ombudsman found mediation settlement, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s…
202014407
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation.…
202009531
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges..
202010455
The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202010455 Tandridge District Council 21 June 2021 Our approach The Housing Ombudsman’s approach to investigating…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.