Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Tbg Open Door Limited's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202344461 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s response to reports of internal and external structural repairs. How…
202451000
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint…
202316362
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202302665
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation.…
202202133
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of noise from an upstairs property.. Total compensation…
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