Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Teign Housing's maladministration rate (70%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202412074 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: The windows. The walls We have also…
202448011
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports…
202342274
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered the landlord’s complaints handling..
202328331
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered…
202229529
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. The associated formal complaint..
202113413
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his…
202121147
The Ombudsman found service failure in the landlord’s handling of how the landlord handled the resident’s reports of anti-social behaviour.. Total compensation ordered: £400.
202005333
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the extent of repair and redecorating works offered by the landlord following a roof leak..
201914975
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201914975 Teign Housing 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202005906
The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and…
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