Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
The Cambridge Housing Society Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202125794
The Ombudsman found no maladministration in the landlord’s handling of landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property..
202005114
The Ombudsman found service failure, no maladministration in the landlord’s handling of :.
202010357
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling. Total compensation ordered: £375.
202004227
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s response to the resident’s…
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