Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Havebury Housing Partnership's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202301040
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that…
202121218
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about…
202204113
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance..
202121189
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of outstanding repairs to windows in the resident’s property..
202108828
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the…
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