Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
The Riverside Group Of Companies Ltd's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202200076
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s handling of the complaint..…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.