Torus62 Limited

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs at the property, including damp and mould. We have…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of: A bathroom leak and associated repairs. The associated complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about her garden. We have also considered the landlord’s complaint…

The Ombudsman found no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of wastewater and drainage issues. The residents report of…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of the resident’s: reports of damp and mould and the…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s: Requests to repair paving around the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of kitchen repairs including: Pipework/drainage. Decoration. We have also considered…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to reports of a leak in the resident’s roof. We have also investigated the…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak. Complaint. Our decision…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of pests and damage to her carpet.…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to queries about service charges. Complaint handling. Our…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of various repairs. We have also…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to reports of a smell in the bathroom. We have also assessed the landlord’s…

The Ombudsman found no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the landlord’s response to the resident’s: Concerns about the level, increase,…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a pest control issue. We have also investigated the…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the damp and mould in the property and the associated remedial repairs. How the landlord responded to…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Repairs. Complaint. Our decision…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of rodents in and around the property.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water system. The resident’s temporary…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the repairs to the windows..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.. Total compensation ordered: £25.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the complaint.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s right to buy application..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould in the property and the associated repairs. Complaint Handling..…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has also assessed the landlord’s…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of requests for repairs to the bathroom.. Total compensation ordered: £900.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to an internal door and the windows at the property..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould following the completion of work outside his home. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking tap. Concerns about staff conduct…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property.…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.. Total compensation ordered: £300.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Report that a patch of land bordering the property is in poor condition, and that this has…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of a data breach. Changes to the energy…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to repair issues at the property. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a neighbour installing closed-circuit…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).. Total compensation ordered: £600.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a theft from his property..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling of the resident’s temporary decant. The…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage caused to his personal possessions by the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the condition of the kitchen..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs at the property.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB)..

The Ombudsman found reasonable redress in the landlord’s handling of the condition of the property at the start of the tenancy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective stairlift.. Total compensation ordered: £2816.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including damp and mould in the upstairs of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of bathroom repairs, along with the quality of those repairs.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility…

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to allow the resident’s neighbour to run a business from their property. The resident has also raised concerns about the name of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has…

The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning..

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s reports about the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality of maintenance work the landlord had…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the level of compensation the landlord offered in relation to its response to a leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about repairs..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.. Total compensation…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The…

The Ombudsman found mediation settlement in the landlord’s handling of a request for compensation following a leak..

The Ombudsman found service failure in the landlord’s handling of the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water charges, and its handling of enquiries about these…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.. Total compensation ordered: £1500.

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking…

The Ombudsman found no maladministration in the landlord’s handling of the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord: Responded to the resident’s report of antisocial behaviour (ASB).…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest…

The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of damp works and repairs to the kitchen at the resident’s property..

The Ombudsman found mediation settlement in the landlord’s handling of The resident has complained about the landlord’s handling of the repair to their toilet..

The Ombudsman found no maladministration in the landlord’s handling of how the landlord responded to the resident’s concerns about the security of the fencing at his property..