Tower Hamlets Council

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy to the resident’s wife. We have also…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the roof leak into the resident’s property.. Total compensation ordered: £200.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s window repairs. The complaint.. Total compensation ordered: £3812.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak from the flat above..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made allegations about: The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent repairs. Response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to ask the resident to remove CCTV.. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s balcony door and windows..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak in his property..

The Ombudsman found service failure in the landlord’s handling of The resident complains about:. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns:.

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s water ingress and mould reports..

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s: Handling of a leak into the resident’s property. Complaint handling.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about damage to his walls and floors..

The Ombudsman found maladministration in the landlord’s handling of the level of compensation awarded by the local authority for how a Right to Buy application was handled in 2013..

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports..

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer…

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…