Tower Hamlets Homes

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has also investigated the landlord’s complaints…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors..

The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing scaffolding which blocked natural…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to be erected by accessing the rear garden. We have also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s property. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202225389 Tower Hamlets Homes 12 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of no heating or hot water.. Total compensation ordered: £308.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at her property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up at the property. Complaint handling including…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports regarding: Ongoing water ingress. The conduct of its contractors.. Total…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of a blocked sink and the resulting damage..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to repair his front door. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s concerns regarding repairs required to the stop valves..

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202227785 Tower Hamlets Homes 13 March 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of leaks into his property in 2022..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident has complained about the landlord’s handling of: Major works to renew the district heating system…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in condensation in the property.. Total compensation…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about fire safety, including how it processed the EWS1 form. The landlord’s…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The condition of the property when the resident moved in. The information provided about the property. The…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint.. Total…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of REPORT COMPLAINT 202007679 Tower Hamlets Homes 31 October 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about her service charge calculations.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a hot water outage in the leaseholder’s property.. Total compensation ordered: £550.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of poor customer service from its staff. The landlord's handling of a repair to…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of repairs to the centralised control system for the internal extractor fans.. Total compensation ordered: £150.

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from the above property..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related…

The Ombudsman found maladministration in the landlord’s handling of The complaint the landlord’s response to the resident’s reports of a leak from a water tank..

The Ombudsman found maladministration in the landlord’s handling of The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. The landlord’s handling of…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Communal repairs including concerns about health and safety. Window overhaul survey. The Ombudsman has…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to the resident's concerns about the condition of her windows in the property. The landlord’s associated complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about his water supply being turned off without notice..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and water leaking into his property.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202208704 Tower Hamlets Homes 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of reports of water ingress into the resident’s property and the level of compensation…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a neighbour’s CCTV installation. The residents reports of ASB by a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to a communal waste pipe. The landlord’s response to the resident’s request for compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent level of compensation offered for this..

The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of : The complaint is about the landlord’s response to the resident’s reports of anti-social…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the kitchen patio doors. The landlord’s handling of repairs to the front and back windows.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. The associated complaint.. Total…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.. Total compensation ordered: £270.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about a leak affecting the property.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property .. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s concerns about delayed repairs to the heating system..

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for her front door to be replaced and her request for compensation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of loss of heating in the lounge of his property..

The Ombudsman found maladministration in the landlord’s handling of The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’..

The Ombudsman found service failure, no maladministration in the landlord’s handling of how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation valve for the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom..

The Ombudsman found mediation settlement in the landlord’s handling of the standard of the maintenance on the estate..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s dissatisfaction with its antisocial behaviour (ASB) policy and procedure. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a repair to the resident’s bedroom window..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the replacement of the resident’s front door. Specifically, in regard to: the…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling..

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202000153 Tower Hamlets Homes 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of an annual gas safety check at the resident’s property, in particular: the issuing of a final warning letter; a missed…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s…