Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Transform Housing & Support's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202217201
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the…
202223978
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s decant from the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.