Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Trent Dove Housing Limited's maladministration rate (55%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202347345 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of draughty lounge and bedroom windows. The…
202230178
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by…
202204417
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The…
202201785
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour..
202200745
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of defects at the resident’s property..
202127701
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another…
202211211
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a shared ownership application..
202122328
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling..
202123724
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate…
202122789
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s response to the…
202004506
The Ombudsman found service failure in the landlord’s handling of The resident has complained about the landlord's handling of his reports of anti-social behaviour (ASB)..
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