Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Unity Housing Association Limited's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202308746
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also…
202119565
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about her ‘Right to Acquire’ application.. Total compensation ordered: £275.
202127712
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in..
202206322
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the installation a handrail to the steps at the property..
202114884
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property..
202102206
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct..
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