Performance summary based on published UK Housing Ombudsman determinations. Figures reflect
only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Decisions
4
Published determinations
Maladministration rate
100%
Decisions with an adverse finding
Severe maladministration
3
Most serious findings
Compensation ordered
£2,475
Total across decisions
Adverse findings
4
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4
published decisions.
No maladministration1
Service failure4
Maladministration4
Severe maladministration3
Mediation / settlement2
Uttlesford District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports about an oil leak repair and…
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of reports of noise transference. This Service has also considered the landlord’s…
The Ombudsman found maladministration, mediation settlement, severe maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the property, including…
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling..
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