Wandsworth Council

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent remedial works. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front door.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. This Service has also considered the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including…

The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in the ceiling and roof space. Pigeons…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring properties.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s management and handling of: Reports of water ingress into the property. A request for compensation…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for rental income loss…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the extractor fan. The associated complaint.. Total…

The Ombudsman found service failure, reasonable redress, maladministration, no maladministration in the landlord’s handling of The resident’s complaint was about: The landlord’s consideration of the resident’s housing…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property.…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of roof repairs. management and…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services.…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in the property.. Total compensation ordered: £1500.

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The…

The Ombudsman found no maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. Handling of the resident’s repair reports. Complaint…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of repairs for water ingress at the resident's property. The…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance by a neighbour..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about:. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the installation of a children’s play area outside of his property..

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of some of her service charges.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal lift at the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in the borough..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of poor…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling that…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp and…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor…