Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Waterloo Housing Group Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
201912756
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange to go…
202006058
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint..
Landlord Monitor feature
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