Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Westward Housing Group Limited's maladministration rate (73%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202429599 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of the smell of cannabis from a…
202414474
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202406785
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the…
202339011
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.. Total compensation ordered: £531.
202319772
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..…
202312923
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation..
202348084
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation..
202305098
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling..
202341878
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive…
202212521
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated…
202113399
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s…
201909454
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The…
202014374
The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of…
202117310
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to a garden wall..
202117711
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling.. Total compensation ordered: £100.
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